Internal audits conducted on the reservation systems have uncovered systematic tariff distortions, characterized by the deliberate omission of the actual transportation cost on receipts issued to customers. The national carrier is demanding immediate regulatory compliance, threatening to revoke the agencies' approval and disconnect them technically without notice for any intermediary that persists in these opaque practices detrimental to passengers' rights.

This commercial cleanup operation comes as the Cameroonian carrier faces unprecedented intensification of competition on its regional routes to Libreville, Bangui, Brazzaville, Cotonou, and N'Djamena. The operational return of Royal Airways Tchad on the Douala-N'Djamena segment and the offensive comeback of Congolese airline ECAir have stripped Camair-Co of its historical exclusivity on these Central and West African lines. In this price war context, customer loyalty and tariff transparency are critical competitiveness factors to preserve the group's operating revenues in the face of technically aggressive rivals.

However, the improvement of the customer relationship clashes with heavy industrial constraints at the level of the production tool. The company's flight plan theoretically relies on a nominal fleet of 10 aircraft, including a Boeing 767-300ER, two Boeing 737-700 NG, two Dash Q-400, and three Embraer ERJ-135. In reality, the prolonged immobilization of several aircraft for technical maintenance or budgetary reallocation reasons paralyzes part of the transport capacity. This technical load rupture forces the company to recur to third-party leasing contracts, an expensive emergency solution that burdens public finances while management attempts to negotiate a 94 billion CFA franc expansion plan with the Central African States Development Bank.


Nlend Flore

Tags: transparence tarifaire camair-co agences de voyages aviation transport aérien concurrence aérienne royal airways tchad ecaïr industrie aérienne tarifs aériens